Privacy Policy Puss88 – Your Data Protection

1 Introduction

Puss88 is an online gaming platform operating to serve the entertainment needs of members in Malaysia. We understand that your trust is the most valuable asset we hold, and a large part of that trust depends on how we handle your personal information.

This Privacy Policy is designed to give you full clarity on our data management practices. We did not write this document merely to meet legal requirements — we are genuinely committed to practising what we state here.

As a platform serving users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and all related regulations applicable in Malaysia. Every puss88 staff member who handles member personal data is subject to strict confidentiality obligations.

2 Personal Data We Collect

We only collect data that is genuinely necessary to provide you with quality service. No data is collected excessively or without a clear purpose. The following are the categories of data we collect:

3 Data Collection Methods

Your personal data is collected through several different methods throughout your use of the puss88 platform:

• Account registration — Information you submit when registering as a new member, including your name, email, phone number, and banking details.
• Identity verification (KYC) — Identity documents you upload as part of our account verification process.
• Platform usage — Data automatically generated as you browse and use the platform, including games played and session duration.
• Financial transactions — Information related to every deposit and withdrawal you make through the platform.
• Support communications — Information you provide when contacting our customer support team via live chat or email.
• Cookies and tracking technology — Data collected automatically via cookies, pixels, and similar technologies while you use our platform.

4 Purpose of Personal Data Use

Puss88 uses your personal data for legitimate and transparent purposes. We do not use your data for any purpose beyond those stated below without obtaining your consent first:

• Create, manage, and maintain your account on the puss88 platform.
• Process deposit and withdrawal transactions securely and efficiently.
• Carry out identity verification (KYC) processes as required by regulations.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Provide responsive and effective customer support whenever you need assistance.
• Send important notifications related to your account, promotions, and platform updates — with your consent.
• Comply with legal obligations and regulations applicable in Malaysia.
• Improve the user experience based on overall usage pattern analysis.

5 Data Sharing with Third Parties

Puss88 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment service providers — To securely process your financial transactions through the payment gateways we use.
• KYC service providers — Third-party providers that help us verify member identities securely and in line with industry standards.
• Platform technology providers — Companies that provide technical infrastructure, server hosting, and cybersecurity services to puss88.
• Legal authorities — Government agencies or authorities with valid jurisdiction to request information in connection with legal investigations.

Every third-party service provider we engage is required to sign a data protection agreement and is not permitted to use your information for any purpose other than what has been agreed with puss88.

6 Data Security Measures

Protecting your data is more than a legal obligation — it is a core commitment of puss88. We apply multiple layers of technical and organisational security to ensure your personal data remains safe at all times:

• Data encryption in transit using 256-bit SSL/TLS protocol — all communication between your device and puss88 servers is fully encrypted.
• Data encryption at rest — sensitive information such as bank account numbers and identification documents is stored in encrypted format.
• Strict access controls — only authorised personnel may access member personal data, and every access is automatically logged.
• 24/7 security monitoring using intrusion detection systems (IDS) and next-generation firewalls.
• Periodic penetration testing conducted by independent security experts.
• Mandatory information security training for all puss88 staff who handle personal data.

7 Cookies and Tracking Technology

The puss88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how members use the platform so we can continue improving it. Data collected is anonymized.
• Functional Cookies — Stores your preferences such as language and display settings to deliver a more personalized experience.
• Security Cookies — Used to detect suspicious activity and protect your account from unauthorized access.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the puss88 platform.

8 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold on you:

To exercise any of the rights above, please contact the puss88 support team. We will process your request within 14 business days.

9 Data Retention Period

Puss88 does not retain your personal data longer than necessary. Retention periods are based on the original purpose of data collection and applicable legal requirements:

• Active account data is retained for as long as your account remains active and operational.
• Financial and transaction records are retained for a minimum of seven (7) years following the transaction date, in accordance with tax and anti-money laundering legal requirements.
• KYC documents are retained for five (5) years after account closure.
• Customer support communication logs are retained for two (2) years for reference and service improvement purposes.
• Technical data and access logs are retained for ninety (90) days for security and incident investigation purposes.

After the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

10 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the puss88 Data Protection Officer (DPO) through the following channels:

• Official email: [email protected]
• Live support: Via the live chat feature within the puss88 platform
• Target response time: Within 3 business days for general inquiries, 14 business days for personal data rights requests